FAQs

What sort of prints do you sell on your website?

I sell digital prints and giclée prints from my website. All art prints are printed locally, in Brighton. The giclée printing process is of the highest quality, using archival inks and is guaranteed not to fade for over 75 years. Please read more about thisand how to look after your prints further below.


Where do you print your designs?

All my prints are designed, printed, packaged & posted from England, UK.


When can I expect my order?

I dispatch all prints within 3-5 working days from when you place your order.

I usually ship all my prints with the Royal Mail 2nd Class Tracked & Signed service (Greeting cards are not sent tracked). According to the Royal Mail page, these arrive in 2-3 business days and require a signature. Once I've sent your order I will send you an email with the tracking number.

However, please note that due to Covid-19 shipping times have been delayed, so please allow some additional time for your order to arrive. 

Please contact me if you experience any extreme delays.


Do you ship to the EU?

Due to Brexit and delayed services at customs I’ve disabled EU shipping for the time being until things have calmed down. If you live in the EU and would like to order a print from me, feel free to contact me, but please be aware that there could be a long delay.


What happens if the order arrives damaged?

If your order does not arrive or arrives damaged, please contact me as soon as possible. If there are any issues with your print, please also contact me as soon as possible. 


What are giclée prints?

Giclée (/ʒiːˈkleɪ/ zhee-KLAY, french term meaning "nozzle" / "to spray" ) printing describes fine art printing using pigment-based, archival quality inks on acid-free paper, manufactured on advanced inkjet printers.


How do I look after my giclée prints?

Try and keep your print covered until it is framed. Ideally take it to a framer, unrolled/ in the envelope. If you already have a frame at home, carefully use two hands to support your print when unwrapping it, so it will not bend. A crease will be permanent.

Please handle the print only by the edges, do not to touch or wipe the surface of the print, as it may leave marks and scuffs. And it goes without saying - avoid contact with water, hard objects, adhesives - any foreign object and substances.

Please note, the cardboard tube/envelope your print is packaged in is not suitable for long-time storage.

Your print should be framed behind glass. Glass that has UV protection provides an added benefit.

These tips are taken from the following websites:

Wikipedia

Creative Folk

Artwork Archive

Mark Lawrence Gallery